Storecraft

Talk to a person

One person reads this address. No ticket number, no bot, and no retention call if you write to cancel.

[email protected]

Usually same day.

Worth including

The email address on your account

People often write from a different one.

Which store

The brand name, or your .myshopify.com address.

What you expected, and what happened

A screenshot of the dashboard message saves a round trip.

Answers you might not need to wait for

I want to cancel

There is a cancel button on your dashboard that goes straight to Stripe's billing portal. Your store stays exactly as it is either way — see the refund policy.

I want my data deleted

Your dashboard has a delete button that erases the account, its stores' records and the encrypted credentials we hold. You do not need to ask us. The privacy policy lists exactly what goes.

My build failed

The dashboard has a Try again button, and finished steps are recorded — a retry resumes rather than starting over, and it does not cost you another store from your month. If it fails the same way twice, write to us with the message.

Someone bought something and nothing shipped

Most likely supplier orders are still simulated. Your dashboard says so and has the switch. If it is already live, check your CJ balance — an empty balance means orders cannot be placed.