Talk to a person
One person reads this address. No ticket number, no bot, and no retention call if you write to cancel.
Worth including
.myshopify.com address.Answers you might not need to wait for
I want to cancel
If you are billed through Shopify, uninstalling the app from your Shopify admin ends the charge. If you pay through Stripe, the cancel button on your dashboard goes straight to its billing portal. Your store stays exactly as it is either way — see the refund policy.
I want my data deleted
Your dashboard has a delete button that erases the account, its stores' records and the encrypted credentials we hold. You do not need to ask us. The privacy policy lists exactly what goes.
My build failed
The dashboard has a Try again button, and finished steps are recorded — a retry resumes rather than starting over, and it does not cost you another store from your month. If it fails the same way twice, write to us with the message.
Someone bought something and nothing shipped
Most likely supplier orders are still simulated. Your dashboard says so and has the switch. If it is already live, check your CJ balance — an empty balance means orders cannot be placed.