Refund Policy

Try it before you pay

Every account gets 7 days free with no card. In that time we build you a preview of your actual store from your actual brief. The intention is that you never pay to find out whether this works for you.

Cancelling

Cancel any time, from your dashboard or by email. Cancelling stops the next renewal; your plan keeps working until the end of the period you have already paid for.

Your store stays exactly as it is, in your own Shopify account, whether or not you keep paying.

Refunds

If the service did not do what it says — a build that never completed, change requests that were never applied, orders that were not handled — write to us and we will refund the period affected. We would rather refund than argue.

If you simply changed your mind mid-period, we do not refund the part already used, because the work it paid for has already been done. Cancel and it will not renew.

Charged twice, or charged after cancelling? Refunded in full, always.

Statutory rights to cancel a distance contract, where they apply to you, are unaffected by any of this.

What we cannot refund

Money spent in your own supplier account on orders your shoppers placed. That balance is yours and the orders were real; it never passes through us.

Shopify's own subscription fees, and any domain you bought through them.

How to ask

Email [email protected] with the address on your account. No form and no retention call.